Refund policy
Return & Refund Policy
Last Updated: July 2026
Thank you for shopping at Freshor.shop.
Customer satisfaction is extremely important to us. If you are not completely satisfied with your purchase, we're here to help.
30-Day Return Policy
We proudly offer a 30-day free return policy.
You may request a return within 30 days after receiving your order.
To qualify for a return, your item should:
- Be in good condition
- Include original packaging whenever possible
- Not show excessive wear, misuse, or intentional damage
Certain items may not be eligible for return due to hygiene or safety reasons if opened or used extensively.
Free Returns
Freshor.shop provides free return service for eligible orders.
Simply contact our support team before sending your package back. Our team will provide return instructions and the appropriate return address if applicable.
Please do not send products back without contacting us first.
Refunds
Once your returned item has been received and inspected, we will notify you regarding the approval status of your refund.
If approved, your refund will be processed to the original payment method.
Depending on your payment provider, refunds generally appear within 5–10 business days.
Damaged or Incorrect Items
If your package arrives damaged, defective, or you receive the wrong product, please contact us within 7 days of delivery.
Include:
- Your order number
- Photos of the item
- Photos of the shipping package
We will resolve the issue as quickly as possible by offering a replacement or full refund.
Order Cancellation
Orders may be canceled before shipment.
If your order has already entered processing or has been shipped, cancellation may no longer be possible.
Non-Returnable Situations
Returns may not be accepted for:
- Intentional damage
- Normal wear and tear
- Products altered after delivery
- Items returned without prior authorization
Contact
Email: support@freshor.shop